Getting to Yes is a straightorward, universally applicable method for negotiating personal and professional disputes without getting taken -- and without getting angry.
It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict -- whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of Harvard Negotiation Project, a group that deal continually with all levels of negotiations and conflict resolutions from domestic to business to international, Getting to Yes tells you how to:
Powerful Way to Improve Communication Skills
John Mignano from Warburton - 06 Oct 2007
The name of this audio book says it all...the practical and hands on useable premise in getting to yes is knowing what your customer wants. You guide him/her there by building a relationship, this is the key principle. l believe you could easily improve the results you want in your life when you listen and apply the lessons learned in "Getting To Yes"...
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